Zetoc Survey 2010 Summary

A questionnaire was included in the Zetoc web site on the 3rd December 2009 and taken down on the 14th January 2010. The tables and charts below present a summary of the responses.

Most Valued Zetoc Feature

Respondents were asked what they valued most about Zetoc. The features considered most valuable were alerts/RSS feeds (23%), coverage (22%) and ease of use, search facilities (21%).

Most Valued Chart

	Most Valued: All Results	Percentage
Coverage	69	22%
Ease of use, search facilities	67	21%
Local Holdings	9	3%
Data quality & completeness	17	5%
Reliability, trust	12	4%
Time saving	24	8%
Search speed	3	1%
Alerts/RSS Feeds	78	23%
Currency/Timeliness	21	7%
General Feedback	20	6%
Total Comments	320

Work Sector

Respondents were asked which sector they worked in. Most respondents were involved in the Higher or Further Education sector (64%) followed by 22% in the Health sector.

work sector chart

	Work Sector: All Results	Percentage
Higher Education	302	59%
Further Education	25	5%
Other Education	10	2%
Health	113	22%
Government	16	3%
Cultural Heritage	2	0%
Not Specified	46	9%
Total	514

Work Value

Respondents were asked if they agreed that Zetoc is valuable in carrying out their work. 76% of all respondents agreed that Zetoc is valuable in carrying out their work.

work value chart

	Work Value: All Results	Percentage
Strongly agree	196	38%
Agree	196	38%
Neither agree or disagree	113	22%
Disagree	9	2%
Total	514

Comments

Some very positive comments were provided by respondents about the Zetoc service and the features they valued most. A small selection of the comments can be found below:

"It is the most comprehensive and reliable service of its kind. In many ways it is a baseline service that all libraries need to have access to."
"We value the accuracy of records, the alert service, and the ease of navigation."
"Convenient links to my institutional library's journal subscriptions (i.e. article finder)"
"Wide range of articles, especially on the subjects/practitioners i can't seem to find anywhere else."
"It helps me keep up to date with current developments and issues in librarianship. I can check the contents of 'my' periodicals for items of interest and follow through on accessing them. I wouldn't have the time to regularly go to relevant websites to check the periodical titles themselves for new issues and their contents. Zetoc makes a big difference to my professional development."

Interviews

In addition to the online survey, the option of participating in a 20 minute interview was also offered. UK academic researchers or lecturers who use Zetoc were encouraged to participate. As a result of this, five semi-structured interviews were conducted with Zetoc users in order to gain a better understanding of the way the service is used in their work.

Further details on the interviews can be found in the Interviews Summary (PDF, 42KB).

Zetoc Application Navigation